Booking Information

Please note: Standard YHA booking Terms and Conditions also apply. These can be found below the booking information.

1. Booking, Deposit and Balance
1.1) A non-refundable, non-transferable deposit of 25% will be taken to secure your booking (bookings made less than 8 weeks in advance require full payment at the time of booking). Payment can be made by MasterCard, Visa, Switch or Solo.
1.2) The balance of the account should be received at the booking office 8 weeks before the date of arrival.

2. Cancellations
2.1) In all cases, if you have to cancel your booking, please inform us as soon as possible by phone and in writing.

2.2) If you have to cancel your booking the following cancellation fees apply, dependant on the number of days before the arrival date that notification of cancellation is received:
Days Before: Amount Payable:
More than 56 days Full deposit (i.e. 25%)
55-42 days 30% of cost
41-28 days 60% of cost
27-15 days 90% of cost
14 days or less Total cost

3. Arrival and Departure
On the day of arrival, the venue is available from 4.00pm. On the day of departure you are asked to vacate by 12noon. It is not normally possible to arrive earlier and/or depart later, although you are welcome to contact the venue directly to discuss whether special arrangements can be made.

4. Responsibilities of the Hirer
4.1) This booking has been entered into on the understanding that the total number in your party shall not exceed the total number of beds available at the venue as stated in the brochure and on the Escape to website.

4.2) The person making the booking is considered to be the group leader and must be over 21 years old. He/she is responsible for the payment of the booking, the safety of the group and the general housekeeping of the venue during the stay.

4.3) The hirer is responsible for the venue and its equipment during the period of hire and is expected to take due care of it. The venue is let fully furnished. Bed linen is provided, but you will need to bring your own towels. You are advised to check on arrival and report any shortcomings, damage or missing items immediately to the YHA representative. The hirer undertakes to report and pay for any damage caused to the venue or for equipment lost, damaged, broken or stolen during occupancy. Unsuitable substitutes are not accepted. All the equipment, utensils etc. must be left in a clean condition at the end of the hire period. A charge of £12.00 per hour will be made by the YHA if any additional cleaning is required. Please ensure that all gas cookers, lights and heaters are switched off, doors and windows are secured, rooms are left clean and tidy, waste bins are emptied, before handing the key back to the YHA representative.

4.4) Pets are not permitted in any Escape to property. It may be possible for special arrangements to be made for Registered Assistance Dogs, if discussed in advance with the Escape to team.

4.5) Should the venue you are hiring be licensed for the sale and consumption of alcohol, you are kindly asked to respect the law, which prohibits the sale, supply or consumption of alcohol to those under 18 years of age, those considered to be drunk or under the influence of drugs. Individuals responsible for your party may become liable to prosecution should these laws be breached.

4.6) YHA (England and Wales) Ltd reserves the right to decline to accept a booking, or refuse to hand over a venue to any person or group where, in the opinion of the YHA representative, facilities are unsuitable for the hirer or any member of the hirer’s party, on the grounds of age, ill health, disability, or inexperience without liability on either side. YHA reserves the right to repossess the venue at any time where damage has been caused, or in the opinion of the YHA representative, is likely to be caused, by the hirer or any member of the hirer’s party. In such cases the YHA representative shall not be liable to make a refund of any portion of the hire fee paid.

5. Your Conduct
As many venues are located in or close to residential areas, please show consideration for your neighbours. If the hirer or a member of the hirer’s party fails to comply with this requirement, your booking may be terminated and you will be asked to leave the property. If you enter the property after this time you will be trespassing. No whole or part refunds will be made if the hirer’s party is asked to leave under these circumstances.

Important Note: The use of candles, incense burners, flammable liquids/gases, fireworks, camping stoves and firearms is strictly prohibited at all YHA venues. Use of such items may result in the party being asked to leave immediately, without refund of any portion of the hire fee.




YHA (England and Wales) Ltd - Full Terms and Conditions
YHA (England and Wales) Ltd trading as YHA whose registered office is at Trevelyn House, Dimple Road, Matlock, Derbyshire DE4 3YH (registered number 00282555) (’we’ or ’us’).

1. General
1.1 In these terms and conditions "Customer" means any customer who makes or is making a booking with the YHA; "Group" means a group of 5 or more people staying at a Youth Hostel (in England and Wales) or a group of 9 or more people staying at a Youth Hostel outside of England and Wales under the group membership scheme; "Escape to..." means the rental of an entire Youth Hostel by one Group; "Writing" means letter, fax or email; "YHA" means the Youth Hostels Association (England and Wales) Ltd; "you" means the customer submitting a booking; "Youth Hostel" means a youth hostel run by the YHA;
1.2 The contract for the supply by us of accommodation and (where applicable) other related services (“Contract”) will be formed when you we accept your order and we receive from you the appropriate deposit in cleared funds.
1.3 Your Contract cannot be amended unless confirmed by an authorised representative of YHA and yourself.
1.4 These conditions and any matters referred to by us form the entire understanding between you and us and supersede any prior promises, representations (unless fraudulent) or undertakings.
1.5 Any omission or error in any sales literature, web page or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.
1.6 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract so that no third party may claim any rights under this contract.

2. Making a Booking
2.1 Bookings to stay at a Youth Hostel may be made by telephoning the YHA Contact Centre.
2.2 All bookings are made subject to these terms and conditions and the person placing the booking warrants that he/she has the full authority to do so on behalf of all the persons they are making a booking for, and confirms that all such persons are aware of and accept these conditions.
2.3 Before your booking is confirmed and the Contract comes into force YHA reserves the right to increase or decrease prices PROVIDED THAT we will notify you in writing in good time prior to delivery of such price increases/decreases and you may cancel your order within 7 working days of this notice if you are unhappy with the price increases/decreases.
2.4 All bookings are subject to availability and YHA reserves the right to decline any booking at its discretion.

3. Payment
3.1 In order to secure your booking you must pay us the appropriate deposit.
3.2 For Escape to... bookings, a deposit of 25% of the full cost of the booking is required. The balance must be paid 8 weeks before your arrival date;
3.3 Payments shall be made in such format as we may agree with you when you place an order.
3.4 If any payment under these terms and conditions is overdue, then without prejudice to our other rights and remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other services being provided to you by YHA.
3.5 Deposits payable under clause 3.2 are non-refundable in the circumstances set out in section 5.

4. If you change your booking
4.1 Changes requested within 56 days of the date of the first night of your stay will be treated as cancellations (see section 5 below).
4.2 If you wish to change a confirmed reservation (e.g. changes in dates of visit or changes in numbers of people booked) such changes are subject to the availability of a suitable alternative and are subject to any additional costs incurred in making changes to accommodate your request.
4.3 We will inform you of the amount of any additional costs when you request your changes and shall agree such costs with you.

5. If you cancel your booking
5.1 All cancellations are subject to a cancellation charge.
5.2 Cancellations by non-Group bookings are subject to a £2.00 per person administration fee up to a maximum of £20.
5.3 Cancellation charges (whether for Group bookings or non-Group bookings) for all bookings except for beds in shared dormitory accommodation where less than 56 days notice is given are set on the sliding scale below. All cancellation charges are calculated from the day written notification is received by YHA. These charges are based on how many days before the date of the first night of your stay we receive your cancellation notice. These charges are based on the total cost of your stay.
No. of days Amount you must pay
More than 56 days Full deposit (i.e. 25 %)
55 – 42 days 30% of the total cost of your stay
41 – 28 days 60% of the total cost of your stay
27 – 15 days 90% of the total cost of your stay
14 days or less The total cost of your stay

6. If we change your booking
In the unlikely event it becomes necessary to change your booking, in total or in part YHA will inform you as soon as is reasonably possible of any necessary changes. You shall have the choice of: accepting the changed arrangements; or purchasing another booking from YHA (and paying or receiving a refund in respect of any differences); or cancelling your booking and receiving a full refund of all payments made.

7. Delay or Failure to Perform
We shall not be liable to you if we are prevented or delayed in the performing of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation): an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any change of address.

8. Our liability to you
8.1 YHA shall ensure that the accommodation and /or other services you order from us are in accordance with these terms and conditions and shall be performed by us with reasonable skill and care.
8.2 Where an element of your booking is not provided as stated in clause 8.1 you must notify us within 28 days of the alleged breach. We shall then investigate the matter and if we have not delivered the services in accordance with clause 8.1 you shall be entitled to: a full refund of the cost of your order (or, where appropriate, the relevant section of it) less any fees charged for changes requested by you; or a free stay to the equivalent value of the services complained of, where such dates are agreed in writing by us.
8.3 We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for: any losses which are not foreseeable by both you and us when the Contract is formed arising in connection with the supply of the services or their use by you; any losses which are not caused by any breach by us; business or trade losses.
8.4 Our entire liability in connection with the Contract will not exceed the purchase price of the services booked less any amendment charges paid to us.
8.5 Except in relation to death or personal injury caused by our negligence YHA’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

9. Behaviour
If your behaviour is deemed to be unacceptable or causes damage your booking may be terminated and you may be asked to leave YHA premises. Your membership card will be retained pending further enquiry. No whole or part refunds will be made under these circumstances

10. Governing Law and Jurisdiction
The contract is subject to English law and the exclusive jurisdiction of the English Courts.

14. Your Information
We shall only store and use the information you supply to us or which is supplied to us for the purposes of carrying out our contact with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information, please let us know by: emailing us at contactus@yha.org.uk; or telephoning us on 0800 0191 700; or writing to us at the address noted above.